How can we help?

Frequently Asked Questions

How does it work?

Will this fit my vehicle?

Answer

What roof bars do I need?
Are the Cabins waterproof?

Yes - both collections have a 2000mm PU membrane shell.

Waterproof SBS zips for additional rain protection


All seams are fitted with silicone sealant tape behind for further rain protection

My roof weight limit is 70kg, so surely the Cabin & I's combined weight exceeds the limit?

There's two weight limits.

Dynamic & static.

Dynamic being in-transit. Your vehicles brakes, suspension, steering & weight distribution is designed around your roof's weight limit. If you were to overload in-transit you could make your vehicle dangerous to drive.

Static weight, being stationary. Hopefully that's the only time you'd be in your Cabin 😂. The static weight limit ratio is between 1:3 and 1:5 depending on vehicle. So Cabin + your party will be well within weight threshold.

Do I need to tell my insurance?

Answer

Ordering

Can I view a Roof Cabin before buying?

Yes absolutely, you can book a demo slot in-person, or you can have a virtual viewing.

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Installation

Do you have installation guides?

We do. It's fairly straightforward & we can always video call if you get stuck.

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Can I install it on my own?

We recommend 2 adults, in order to lift the Roof Cabin onto your vehicle.

Unless you're the worlds strongest human.

Once it's installed you can operate it solo, most of our customers keep their Cabin on year-round.

What tools do I need?

None!

We supply a 13mm wrench in every order.


If you have access to socket wrench it can speed up the process but there's no need.

Delivery, Returns & Exchanges

We use a fast & free 2-man courier team.

How long till I recieve my order?

Between 3-5 Days.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How long do I have to return?

Answer

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Still got a Question?

Book a demo or get in touch.